System Configuration 62
Mapping or Routing Trunks
Incoming calls on specific extensions can be routed directly to transaction boxes, language select boxes, or subscribers.
For example, if two or more companies share a phone system, the messaging system can differentiate incoming calls
for the companies and route the calls.
Program trunks to route directly to a specified system ID. If an invalid system ID is defined for a trunk, the system
plays “I’m sorry, I did not hear your selection” to callers on that trunk.
To add a trunk mapping rule
1. In the Navigation Pane, click System > Trunk Mapping.
2. Type the first trunk in the range to be routed in the Start Trunk field.
3. Type the end trunk in the range to be routed in the Stop Trunk field.
4. Type the system ID in Route to ID, or click Search and select a system ID.
For example, to route all calls on trunks 1, 2, and 3 to a transaction box with the ID 2987, type 1 in Start Trunk, 3
in Stop Trunk, and 2987 in Route to ID.
5. Click Save.
Related Topics
Redirecting or Remapping Extension Numbers
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