Neptune E-CODER R900i - Troubleshooting Common Issues; Customer Support Contact

Troubleshooting
This section provides examples of possible reading values and what they indicate.
Reading Value Definition
Troubleshooting
:::::::: Failure to retrieve reading
l Usually indicates a cut wire. Check the
connection between the register and MIU.
l If using a non-autodetect ProRead™ register,
verify that it is programmed for three-wire
mode.
???????? Indicates an ambiguous, bad read,
replaces ------- and HHHHHHHH
N/A
MMMMMMMM Indicates an out-of-range reading
(>99999999), diagnostic code from
the MIU
l Indicates that no meter reading history is
available.
l Swipe the MIU with a magnet to force the MIU
to read the register.
UUUUUUUU Indicates an undefined out of range
reading or corrupt valve
N/A
Table 5 – Example Reading Values
Contact Information
Within North America, Neptune Customer Support is available Monday through Friday,
7:00 A.M. to 5:00 P.M.Central Standard Time, by telephone, email, or fax.
By Phone
To contact Neptune Customer Support by phone, complete the following steps.
1. Call (800) 647-4832.
2. Select one of the following options:
l 1 if you have a Technical Support Personal Identification Number (PIN).
l 2 if you do not have a Technical Support PIN.
3. Enter the six-digit PIN and press #.
4. Select one of the following options.
l 2 for Technical Support
l 3 for maintenance contracts or renewals
l 4 for Return Material Authorization (RMA) for Canadian Accounts
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E-CODER
®
)R900 i ™ Installation and Maintenance Guide
Chapter 6: Maintenance and Troubleshooting