You are directed to the appropriate team of Customer Support Specialists. The specialists
are dedicated to you until the issue is resolved to your satisfaction. When you call, be
prepared to give the following information:
l Your name and utility or company name.
l A description of what occurred and what you were doing at the time.
l A description of any actions taken to correct the issue.
By Fax
To contact Neptune Customer Support by fax, send a description of your problem to
(334) 283-7497. Please include on the fax cover sheet the best time of day for a customer
support specialist to contact you.
By Email
To contact Neptune Support by email, send your message to support@neptunetg.com.
E-CODER
®
)R900
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™ Installation and Maintenance Guide 27
Chapter 6: Maintenance and Troubleshooting
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