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12
Troubleshooting
This chapter provides information to help you diagnose and solve problems you might experience
with your router. If you do not find the solution here, check the NETGEAR support site at
http://support.netgear.com for product and contact information.
The chapter contains the following sections:
• Quick Tips • Troubleshoot With the LEDs • You Cannot Log In to the Router •
You Cannot Access the Internet • Troubleshoot Internet Browsing • Changes Are
Not Saved • Troubleshoot WiFi Connectivity • Troubleshoot Your Network Using the Ping
Utility
Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
If you must restart your network, follow this sequence:
1. Turn off and unplug the modem.
2. Turn off the router.
3. Plug in the modem and turn it on. Wait two minutes.
4. Turn on the router and wait two minutes.
Check Ethernet Cable Connections
If your device does not power on, make sure that the Ethernet cables are securely plugged in.
The Internet LED on the router is lit if the Ethernet cable connecting the router and the modem
is plugged in securely and the modem and router are turned on. If one or more powered-on
computers are connected to the router by an Ethernet cable, the corresponding numbered
router LAN port LEDs light.
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