Nighthawk AX8 8-Stream AX6000 WiFi Router
Troubleshooting 153 User Manual
1. From the Windows toolbar, click the Start button and select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3. Click the OK button.
You see a message like this one:
Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, one of the following problems might be occurring:
• Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port to which
you are connected.
Check to see that the appropriate LEDs are lit for your network devices. If your router and
computer are connected to a separate Ethernet switch, make sure that the link LEDs are lit
for the switch ports that are connected to your computer and router.
• Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and
configured on your computer.
Verify that the IP address for your router and your computer are correct and that the
addresses are on the same subnet.
Test the Path From a Windows-Based Computer to a
Remote Device
To test the path from a Windows-based computer to a remote device:
1. From the Windows toolbar, click the Start button and select Run.
2. In the Windows Run window, type ping -n 10 <IP address> where <IP address> is the IP
address of a remote device such as your ISP DNS server.
If the path is functioning correctly, messages display that are similar to those shown in Test
the LAN Path to Your Router on page 167.
3. If you do not receive replies, check the following:
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