Troubleshooting
104
VDSL Voice Gateway
If this LED is off, someone might have disabled the wireless radio or set up a wireless
schedule. For more information about these settings, see
Control the WiFi Radio on
page 66.
- Did you disable the gateway’s SSID broadcast?
If you cleared the Enable SSID Broadcast check box in the Wireless Settings
screen, your wireless network is hidden and does not display in your wireless client’s
scanning list. To connect to a hidden network, you must type the network name and
the WiFi password. For more information about the SSID broadcast, see
Specify
Basic WiFi Settings on page 62.
- Does your computer or wireless device support the security that you are using for
your WiFi network (WEP, WPA, or WPA2)?
For information about wireless security settings, see Specify Basic WiFi Settings on
page 62.
- Did you set up a wireless access list in the gateway?
If you set up an access list, you must add the MAC address for each computer and
wireless device to the list. For more information about access list settings, see
Set Up
a Wireless Card Access List on page 68.
Changes Not Saved
If the gateway does not save the changes you make through the NETGEAR genie screens,
do the following:
• When you log in to the gateway and change the settings on a screen, always click the
Apply button before you move to another screen or tab, or your changes are lost.
• Click the Refresh or Reload button in the web browser. The changes might have
occurred, but the old settings might be in the web browser’s cache.
Troubleshoot with the LEDs
The LEDs on the front panel of the gateway indicate its status.
Apply Power to the Gateway and Check the LEDs
To apply power to the gateway and check the LEDs:
1. Connect the power adapter cord that came with the gateway and plug it in to a power
outlet.
The Power LED lights and turns amber within a few seconds. This indicates that the
self-test is running.
2. After approximately 30 seconds, verify that the LEDS are lit as follows:
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