Super G Wireless Router WGT624 v4 User Manual
Troubleshooting 6-5
v1.0, July 2008
If your router is still unable to obtain an IP address from the ISP, the problem could be one of the
following:
• Your ISP might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.
• If your ISP requires a login, the login name or password might be set incorrectly.
• Your ISP might check for your computer’s host name.
Assign the computer host name of your ISP account as the Account Name in the Basic
Settings screen.
• Your ISP allows only one Ethernet MAC address to connect to Internet, and checks for your
computer’s MAC address. In this case choose one of these options:
Inform your ISP that you have bought a new network device, and ask them to use the router’s
MAC address.
OR
Configure your router to spoof your computer’s MAC address. This can be done in the Basic
Settings screen.
If your router can obtain an IP address, but your computer is unable to load any Web pages from
the Internet:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS
servers for your use. If you entered a DNS address during the router’s configuration, reboot
your computer, and verify the DNS address. For help, see the link to the online document,
“Preparing a Computer for Network Access” in Appendix B. Or, you can configure your
computer manually with DNS addresses, as explained in your operating system
documentation.
• Your computer might not have the router configured as its TCP/IP gateway.
If your computer obtains its information from the router by DHCP, reboot the computer and
verify the gateway address as described in “Preparing a Computer for Network Access” in
Appendix B.
To Next Page
Loading...
Need help?
General
