Super G Wireless Router WGT624 v4 User Manual
Troubleshooting 6-7
v1.0, July 2008
Testing the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote
device. From the Windows run menu, type:
PING -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies as in the previous section are displayed. If you do not
receive replies:
– Check that your computer has the IP address of your router listed as the default gateway. If
the IP configuration of your computer is assigned by DHCP, this information will not be
visible in your computer’s Network Control Panel. Verify that the IP address of the router
is listed as the default gateway. For help see the link to the online document in “Preparing
a Computer for Network Access” in Appendix B.
– Check to see that the network address of your computer (the portion of the IP address
specified by the netmask) is different from the network address of the remote device.
– Check that your cable or DSL modem is connected and functioning.
– If your ISP assigned a host name to your computer, enter that host name as the Account
Name in the Basic Settings screen.
– Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of
your broadband modem, but some ISPs additionally restrict access to the MAC address of
a single computer connected to that modem. If this is the case, you must configure your
router to “clone” or “spoof” the MAC address from the authorized computer.
Restoring the Default Configuration and Password
This section explains how to restore the factory default configuration settings, changing the
router’s administration password to password and the IP address to 192.168.1.1. You can erase the
current configuration and restore factory defaults in two ways:
• Use the Erase function of the router (see “Erasing the Configuration” on page 4-6).
• Use the Default Reset button on the rear panel of the router. Use this method for cases when
the administration password or IP address is not known.
To restore the factory default configuration settings if you do not know the administration
password or IP address, you must use the Default Reset button on the rear panel of the router.
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