Nvidia ConnectX-6 Dx User Manual

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Troubleshooting
GeneralTroubleshooting
Server unable to find theadapter
Ensure that the adapter is placed correctly
Make sure the adapter slot and the adapter are
compatible
Install the adapter in a different PCI Express slot
Use the drivers that came with the adapter or download
the latest
Make sure your motherboard has the latest BIOS
Try to reboot the server
The adapter no longer works
Reseat the adapter in its slot or a different slot, if
necessary
Try using another cable
Reinstall the drivers for the network driver files may be
damaged or deleted
Reboot the server
Adapters stopped working
afterinstalling another adapter
Try removing and re-installing all adapters
Check that cables are connected properly
Make sure your motherboard has the latest BIOS
Link indicator light is off
Try another port on the switch
Make sure the cable is securely attached
Check you are using the proper cables that do not
exceed the recommended lengths
Verify that your switch and adapter port are compatible
Link light is on, but with
nocommunication established
Check that the latest driver is loaded
Check that both the adapter and its link are set to the
same speed and duplex settings
Event message received of insufficient
power
When[adapter's current power consumption ] >[ PCIe
slot advertised power limit]– a warning message
appears in the server's system even logs (Eg. dmesg:
"Detected insufficient power on the PCIe slow")
It's recommended to use a PCIe slot that can supply
enough power.
If a message of the following format appears–
"mlx5_core 0003:01:00.0: port_module:254:(pid 0): Port
module event[error]: module 0, Cable error, One or
more network ports have been powered down due to
insufficient/unadvertised power on the PCIe slot" please
upgrade your Adapter's firmware.
If the message remains– please consider switching from
Active Optical Cable (AOC) or transceiver to Direct
Attached Copper (DAC) connectivity.
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Nvidia ConnectX-6 Dx Specifications

General

Product Name	Nvidia ConnectX-6 Dx
Category	Adapter
Network Interface	Ethernet, InfiniBand
Port Speed	200Gb/s
Form Factor	Low Profile
PCIe Interface	PCIe 4.0 x16
Operating Temperature	0°C to 55°C
Product Type	Network Adapter
InfiniBand Support	Yes
RoHS Compliance	Yes
Virtualization Support	SR-IOV
Data Link Protocol	Ethernet, InfiniBand
Ports	2
Ethernet Standards	IEEE 802.3
Security Features	IPsec, TLS