UG8000-00 November 2002
Page 4-11
ORDERING REPLACEMENT ASSEMBLIES
Parts may be replaced in the field only at the module or main assembly level. You can
order replacement modules, power supply modules, frames, or fans. Replacement of
individual electrical components is not supported due to the difficulty of repairing
surface mount circuit boards in the field.
To order spare or replacement modules or assemblies:
1. Call NVISION Customer Support at the telephone number under the heading
"TECHNICAL SUPPORT" on page viii near the front of this manual.
2. Our support representative will assign you a Return Material Authorization (RMA)
number and fax you a Return Authorization Form. Do not return equipment
without first receiving an RMA#. The form indicates the type of service you are
requesting and the urgency of the repair and return shipment.
3. Package the board or assembly in an antistatic bag and place it in a shipping box
with plenty of padding material to prevent damage.
4. Address the package using the Shipping Address listed under the heading
"TECHNICAL SUPPORT" on page viii near the front of this manual.
5. Send the equipment to NVISION using the shipper and shipping method you
prefer. You will pay to ship the equipment to us, and we will pay return freight to
you.
6. The factory will use the Return Authorization Form to track receipt of the
equipment from you and to note repair or replacement information. If the
equipment is out of warranty, we will estimate the cost of repair and call you for
authorization.
7. When repair or replacement is complete, we will return ship the equipment to you
at our expense if it is in warranty. For out of warranty equipment we charge a
shipping and handling fee. The normal shipping method is Second Day unless
you specify that you need Next Day or Next Day A.M. shipping due to urgency.
8. NVISION will invoice you the amount quoted if the repair or replacement part is for
out of warranty equipment.
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