SAMM User Manual
80
8.3.6 Contact Attribution Commands
Table 8 provides a quick reference of the attribution commands and methods of executing the
commands. The methods available to execute the commands are bulleted to clarify when
multiple execution methods exist.
Table 8. Contact Attribution Commands
Rename
In the thumbnail list, right-click on a thumbnail and
click Rename. Enter the name and press Enter.
In the properties table, click in the Name field. Enter
the name and press Enter.
Add comment
In the thumbnail list, right-click on a thumbnail and
click Edit comments. Enter the comment and press
Enter/click Okay.
In the properties table, click in the Comments field.
Enter the comment and press Enter.
Define tag in database
In the thumbnail list, click the Search drop down
menu and click Create Tag. Enter the tag name and
click OK.
Also in the thumbnail list, right-click on a thumbnail,
hover over Tags and click Assign new tag. Enter the
tag name and click OK. This adds the new tag to the
contact and the database.
Assign tag to contact
In the thumbnail list or the contact display, right-click
on a thumbnail/contact, hover over Tags and click
Assign new tag. Enter the tag name and click OK.
This adds the new tag to the contact and the
database.
Also in the thumbnail list or the contact display, right-
click on a thumbnail/contact, hover over Tags and
click the checkbox next to any tags to check it. Click
anywhere outside the context menu to hide the menu.
Remove tag from contact
In the thumbnail list or contact display, right-click on a
thumbnail/contact, hover over Tags and click the
checkbox next to any tags to uncheck it. Click
anywhere outside the context menu to hide the menu.
Mark the contact center
In the toolbar, click the Mark the contact center
icon. Click the new center on the contact display.
In the contact display, right-click and click on Center.
Click the new center on the contact display.
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