OfiTE 2025 - Warranty and Return Policy

OFITE, 11302 Steeplecrest Dr., Houston, TX 77065 USA / Tel: 832-320-7300 / Fax: 713-880-9886 / www.ote.com 72
Warranty and
Return Policy
Warranty:
OFI Testing Equipment, Inc. (OFITE) warrants that the products shall be free from liens and defects in
title, and shall conform in all respects to the terms of the sales order and the specications applicable to
the products. All products shall be furnished subject to OFITE’s standard manufacturing variations and
practices. Unless the warranty period is otherwise extended in writing, the following warranty shall apply:
if, at any time prior to twelve (12) months from the date of invoice, the products, or any part thereof, do
not conform to these warranties or to the specications applicable thereto, and OFITE is so notied in
writing upon discovery, OFITE shall promptly repair or replace the defective products. Notwithstanding
the foregoing, OFITE’s warranty obligations shall not extend to any use by the buyer of the products in
conditions more severe than OFITE’s recommendations, nor to any defects which were visually observable
by the buyer but which are not promptly brought to OFITE’s attention.
In the event that the buyer has purchased installation and commissioning services on applicable products,
the above warranty shall extend for an additional period of twelve (12) months from the date of the original
warranty expiration for such products.
In the event that OFITE is requested to provide customized research and development for the buyer,
OFITE shall use its best efforts but makes no guarantees to the buyer that any products will be provided.
OFITE makes no other warranties or guarantees to the buyer, either express or implied, and the warranties
provided in this clause shall be exclusive of any other warranties including ANY IMPLIED OR STATUTORY
WARRANTIES OF FITNESS FOR PURPOSE, MERCHANTABILITY, AND OTHER STATUTORY
REMEDIES WHICH ARE WAIVED.
This limited warranty does not cover any losses or damages that occur as a result of:
• Improper installation or maintenance of the products
• Misuse
• Neglect
• Adjustment by non-authorized sources
• Improper environment
• Excessive or inadequate heating or air conditioning or electrical power failures, surges, or other
irregularities
• Equipment, products, or material not manufactured by OFITE
• Firmware or hardware that have been modied or altered by a third party
• Consumable parts (bearings, accessories, etc.)
Returns and Repairs:
Items being returned must be carefully packaged to prevent damage in shipment and insured against
possible damage or loss. OFITE will not be responsible for equipment damaged due to insufcient
packaging.
Any non-defective items returned to OFITE within ninety (90) days of invoice are subject to a 15%
restocking fee. Items returned must be received by OFITE in original condition for it to be accepted.
Reagents and special order items will not be accepted for return or refund.
OFITE employs experienced personnel to service and repair equipment manufactured by us, as well as
other companies. To help expedite the repair process, please include a repair form with all equipment
sent to OFITE for repair. Be sure to include your name, company name, phone number, email address,
detailed description of work to be done, purchase order number, and a shipping address for returning the
equipment. All repairs performed as “repair as needed” are subject to the ninety (90) day limited warranty.
All “Certied Repairs” are subject to the twelve (12) month limited warranty.
Returns and potential warranty repairs require a Return Material Authorization (RMA) number. An RMA
form is available from your sales or service representative.
Please ship all equipment (with the RMA number for returns or warranty repairs) to the following address:
OFI Testing Equipment, Inc.
Attn: Repair Department
11302 Steeplecrest Dr.
Houston, TX 77065
USA
OFITE also offers competitive service contracts for repairing and/or maintaining your lab equipment,
including equipment from other manufacturers. For more information about our technical support and
repair services, please contact techservice@ote.com.