44205301TH Rev.1
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Oki Data CONFIDENTIAL
7. Troubleshooting and repair procedure
7.5.4.3 Cannot create Certificate
When Certificate cannot be created, the following causes are probable. Take an
appropriate measure by referring to the following items.
* Required input items are not fully entered
Refer to section "7.5.4.3.1 Required input items are not fully entered".
* The printer is printing.
Refer to section "7.5.4.3.2 The printer is printing".
7.5.4.3.1 Required input items are not fully entered
Unless all of the required input items are fully entered, Certificate cannot be created.
When creating Certificate, entry into the items of Common Name, Organization, Locality, State/
Province, Country/Region is the must item. (Entry into Organizational Unit can be omitted.)
Solution : E
nt
er the appropriate value into all of the required input items, and
execute creation of Certificate.
For
more details of the input items, refer to the User’s Manual (Advanced
edition).
7.5.4.3.2 The printer is printing.
Certificate cannot be created while printing is in progress. (Print operation has priority.)
Solution : Create Certificate when all other operations are complete.
During creation of self-sign certification, during creation of CSR for
Certificate of certifying authority, and during installation of Certificate,
the printer must not perform any other operations (such as printing)
until the operation is complete (creation of self-sign certification is
complete, creation of CSR is complete, and installation of Certificate is
complete).
7.5.4.4 Installation of Certificate is not possible
When installation of Certificate fails, the following causes are probable.
Take an appropriate measure by referring to the following items.
* User has
changed the IP address of a printer to other IP address than the "IP
address during creation of CSR".
Refer to section "7.5.4.4.1 IP address of the printer has been changed".
* "Network card is initialized" while user is applying issuance of certification to
certifying authority (i.e., in the state of Waiting for Installation of Certificate).
Refer to section "7.5.4.4.2 "Network card is initialized".
* "Deletion of CSR" was executed while user is applying issuance of certification
to certifying authority (i.e., in the state of Waiting for Installation of Certificate).
Refer to section "7.5.4.4.3 "Deletion of CSR" is executed.
* Intermediate Certificate is installed.
Refer to section "7.5.4.4.4 "Installation of intermediate Certificate" is desired.
7.5.4.4.1 User has changed the IP address of a printer
If IP address of a printer is changed to other IP address than the "IP address during
creation of CSR", error is issued and installation of Certificate become impossible.
If the changed setup is only the "IP address of printer", error will not be issued if the IP
address is returned to the original address.
Solution : R
et
urn the IP address of printer back to the "IP address during
creation of CSR", and then install Certificate.
Note! Do not change any setup of printer while creation of Certificate of certifying
authority
is in progress (during the period starting from creation of CSR up
until installation of Certificate). If changed, the already issued Certificates
become invalid necessitating re-setup starting from the very beginning. If
printer setup is changed after Certificate is obtained, the "Security warning"
is displayed on the web browser.
I
f I
P address of printer is changed, the Certificate becomes invalid. In
the case of Certificate of certifying authority requiring some charge for
issuance, another charge may be required for creating Certificate once
again. For details, contact certifying authority.)
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