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Oki Data CONFIDENTIAL
7. TROUBLESHOOTING PROCEDURE
7.5.4.2 Print operation is not possible
If print operation is not possible by using the encrypted IPP printer, check the followings.
Establish connection by "https://<printer IP address>.
1
) If the printer setting page is displayed, the followings are probable.
Take an appropriate measure by referring to the following items.
* Certificate is not created yet. (Or failed to create certificate.)
Refer to section "7.5.4.1.1 Is the certificate created?".
* Certificate has been created but the SSL/TLS setting is turned off.
Refer to section "7.5.4.1.2 Is the SSL/TLS setting set to [ON]?".
2) If the printer setting page is not displayed, the followings are probable.
Take an appropriate measure by referring to the following items.
* Version number of the browser is old.
Refer to section "7.5.4.1.3 Check version number of the Web browser".
* Encryption strength has been set to Strong.
Refer to section "7.5.4.1.4 Check encryption strength of a printer".
* The key exchange system of a printer is not supported by the browser.
(Compatibility problem)
*
The OS does not support the IPP (encrypted) printing.
Refer to section "7.5.4.2.1 Check OS (Operating System)".
* IPP (encrypted) printer is not created yet.
Refer to section "7.5.4.2.2 Is the Printer created?".
* IPP setup of the Printer is not Enabled.
Refer to section "7.5.4.2.3 Is the IPP setting set to Enabled?".
7.5.4.2.1 Check OS (Operating System)
The IPP print (encryption) function is supported by Windows 2000, Windows XP, Windows
2003 Server and Windows Vista only.
It is not supported by other operating systems.
7.5.4.2.2 Is the Printer created?
Printer may not be created normally.
To use the IPP print (encryption) function, the Printer must have been created by setting port
t
o URL" HYPERLINK "https://<" https://< printer IP address>/ipp" when creating the Printer.
For more details of Printer creation method, refer to the User’s Manual (Advanced edition).
7.5.4.2.3 Is the IPP setup Enabled?
The IPP setup may not be set to Enable.
As the default setting of printer, IPP has been set to Disable.
To use the IPP print (encryption) function, the IPP setup must have been set to Enable.
For the method of changing the IPP setup, refer to the User’s Manual (Advanced edition).
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