5 Troubleshooting
5.1 Troubleshooting guide
In case of operational problems with the CMC 430 proceed as follows:
1. Consult the documentation of the controlling software or device first (Getting Started Manual, User
Manual, Help).
2. Check whether the malfunction is reproducible and document it.
3. Try to isolate the malfunction by using another computer, controlling device, test set or connecting
cable, if available.
4. Note the exact wording of any error message or unexpected conditions.
5. If you contact the OMICRON Technical Support, please attach:
• Your company name as well as a phone number and email address
• The serial number of your test set
• Information about the controlling device or the computer running the controlling software:
Manufacturer, type, memory, installed printers, operating system (and language) and the
installed version and language of the controlling software
• Screenshots or the exact wording of possible error messages
6. If you contact the OMICRON Technical Support, have your computer and test set available and be
prepared to repeat the steps that caused the problem.
To speed up the support, please attach all available diagnostic log files or a system snapshot file.
Proceed as follows if you are not using the Test Universe software:
1. Connect to the CMC 430 Web Interface (→ Getting Started manual of the controlling software).
2. Navigate to the System page.
3. Download a system snapshot.
Proceed as follows if you are using the Test Universe software:
The communication log file records any communication between the CMC 430 and the computer. To
send the log file to the OMICRON Technical Support:
1. Close all other applications.
2. From the Test Universe start screen, select Calibration & Diagnosis… and then Logfile.
3. Select Logging on (Detailed) in the Edit menu and minimize the window.
4. Start the test module and reproduce the malfunction.
5. Go back to the log file and select Send in the File menu to submit the log file via email to the
OMICRON Technical Support.
Refer to chapter "Using OMICRON Assist to send troubleshooting results to the OMICRON Technical
Support" of the Getting Started with Test Universe manual.
CMC 430 User Manual
48
OMICRON
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