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Altronic Distributors warrants this product for one year from date of purchase from Altronics or its
resellers to the consumer. If this item is part of an installation or another product, please contact the
installer or supplier for your warranty.
During the warranty period, we undertake to repair or replace your product at no charge if found to be
defective due to a manufacturing fault. The warranty excludes damage by misuse or incorrect
installation (i.e. failure to install and operate device according to specifications in the supplied
instruction manual), neglect, shipping accident, or no fault found, nor by use in a way or manner not
intended by the supplier.
For speakers, misuse includes burnt out voice coils.
For repair or service please contact your PLACE OF PURCHASE.
If this item was purchased directly from Altronics please make a warranty claim by:
1. FOR MAIL ORDER CUSTOMERS (includes school and trade orders),
a) Ringing us on 1300 797 007 and quoting your tax invoice number.
b) Upon contacting Altronics, we will issue an R.A. (Return Authorisation). As Altronics have a
number of service agents throughout Australia, a copy of the R.A. will be emailed, faxed or
mailed to you with full instructions of how and where to send the goods. The freight for
shipping goods back to Altronics for all repairs is at the customer’s expense.
c) A copy of the R.A. form, (or at the very minimum, the R.A. number) must accompany the
goods to effect the repair.
d) Altronics will pay the return freight to the customer where the warranty claim has been
accepted.
e) Please quote the R.A. number in any correspondence to us.
2. FOR OVER THE COUNTER PURCHASES; to make a warranty claim, please return the goods
to us in any of our stores, with a copy of your proof of purchase (tax invoice).
a) Upon leaving the goods at one of our stores, an R.A. number will be issued to you.
b) Once repaired, you will be contacted, advising that the goods are ready to be collected from
the store.
It is at Altronics discretion as to whether the goods will be repaired or replaced (whilst under warranty);
and as to whether identical goods will be used to replace the item due to changes of models / products.
Note: Under no circumstances should you attempt to repair the device yourself or via a non-authorised
Altronics service centre, as this will invalidate the warranty!
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
20. Warranty Information
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