322 Section 7A: Help
A hard reset can tell you whether a problem stems from your smart device or
from an application installed on it. If you do not experience the problem after you
perform a hard reset, the problem may be related to software you installed. See
“Third-Party Applications” on page 350 for suggestions on diagnosing third-party
software issues.
1. Use one hand to press the Battery Door Release and use the other hand to
slide the battery door downward to remove it from your smart device.
2. If the screen is off, press Power/End to wake up the screen.
3. While pressing and holding Power/End , use the tip of the stylus to
gently press and hold the reset button on the back of your smart device.
4. Continue pressing and holding both buttons until the “Erase all data?”
prompt appears.
5. Press Up to confirm the hard reset.
6. Wait for the progress bar on the Treo logo screen to fill before continuing to
use your smart device.
7. (Optional) Sync your smart device with your computer to restore your
previously synchronized information. (Connect your smart device to your
computer, press Menu (right softkey), and then select Programs >
ActiveSync > Sync. If you use a backup utility, you may also need to restore a
backup to recover additional information and settings.)
To Next Page
Loading...
