328 Section 7A: Help
Network Connection
Signal Strength Is Weak
1. If you’re standing, move about 10 feet in any direction.
2. If you’re in a building, move near a window. Open any metal blinds.
3. If you’re in a building, move outdoors or to a more open area.
4. If you’re outdoors, move away from large buildings, trees, or electrical wires.
5. If you’re in a vehicle, move your smart device so that it’s level
with a window.
My Smart Device Won’t Connect to the Wireless Network
1. Try the preceding suggestions for weak signals.
2. Turn off your device and turn it on again (see “Turning Your Phone On and
Off” on page 18).
3. Perform a soft reset (see “Performing a Soft Reset” on page 320).
4. Depending on where you are on a network and certain coverage conditions,
you might experience interruptions with your phone operation while using
a Wi-Fi card. (Palm recommends that you turn off the phone radio when
using any Wi-Fi card or remove the Wi-Fi card when not in use to ensure
that you can always make and receive phone calls. For EMERGENCY calls,
always remove the card from your smart device to ensure optimal
connectivity.)
Tip:
Become familiar with low coverage areas where you live, commute, work,
and play, so you know when to expect signal strength issues.
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