334 Section 7A: Help
Synchronization (ActiveSync
®
Software)
Synchronization lets you back up the information on your smart device onto your
computer. If you ever need to perform a hard reset or otherwise erase all your
information on your smart device, you can synchronize your smart device with
your computer to restore the information. To make sure you always have an up-
to-date backup of your information, synchronize frequently.
Before you attempt to synchronize, make sure you’ve installed the desktop
synchronization software from the Getting Started CD.
ActiveSync Does Not Respond to Sync Attempt
As you complete the following steps, synchronize after each step. If the
synchronization is successful, you do not need to complete the remaining steps.
1. Verify that the USB sync cable is securely connected at all points (see
“Connecting Your Treo Device to Your Computer (USB)” on page 33).
2. Look for the ActiveSync icon at the top of your smart device’s screen and
the ActiveSync icon in the taskbar on your computer to make sure the
ActiveSync software is running on your computer.
3. Double-click the ActiveSync icon in your taskbar. (From the File menu,
select Connection Settings. Make sure the Allow USB connections box is
checked, and then click Connect.)
4. Perform a soft reset (see “Performing a Soft Reset” on page 320).
5. Restart your computer and make sure ActiveSync is running.
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