Section 7A: Help 335
Help
6. If problems persist and you’re synchronizing through a USB hub, try
connecting the sync cable to a different USB port or directly to your
computer’s built-in USB port.
7. If you’re already synchronizing through a built-in USB port on the front of
your computer, move the sync cable to a USB port on the back of your
computer (if your computer has USB ports in both places).
8. Uninstall the desktop software that came with your smart device, and then
insert the Getting Started CD that came with your smart device and repeat
the installation process.
9. Switch to the USB serial synchronization method. Some firewall software
will not allow the default USB synchronization model (RNDIS) to operate
properly. If this is the case, then switching to a USB serial synchronization
method will allow ActiveSync to work properly.
䡲 Press Start and select Programs.
䡲 Select UsbSwitch .
䡲 Press OK to dismiss the confirmation message.
10. Verify with your computer hardware vendor that your operating system
supports your internal USB controller.
Did You
Know?
A common cause of sync problems is the presence of protective software,
such as VPNs or firewalls, on your computer or network. See “ActiveSync
Does Not Respond to Sync Attempt” on page 334.
To Next Page
Loading...
