336 Section 7A: Help
Synchronization Finishes But Information Doesn’t Appear Where It Should
䢇 With the included software, your smart device can synchronize with the root
folders of Contacts, Calendar, Tasks, and Notes. If you want to synchronize
with a global Exchange Address Book, you must copy the addresses to your
local Contacts list in Microsoft Office Outlook. Right-click the addresses and
select Add to Personal Address Book.
䢇 Microsoft Office Outlook subfolders and public folders are not accessible with
the included software. You may want to use a third-party solution instead.
䢇 If you’re trying to sync offline, be sure to set your Microsoft Office Outlook
Calendar, Contacts, Notes, and Tasks to be available offline.
䢇 If you’re still having problems, try the following:
1. Make sure you’re synchronizing with the intended desktop personal
information manager (PIM). The Getting Started CD lets you synchronize
with Microsoft Office Outlook for Windows. If you use a different PIM, you
need to install third-party software to synchronize. Consult the company
that makes the PIM for more information.
2. Open ActiveSync on your computer, and make sure the necessary
synchronization settings are set to synchronize the files.
3. Uninstall the ActiveSync software, reboot your computer, and then insert
the Getting Started CD that came with your smart device and repeat the
installation process.
Tip
If you are synchronizing to an Exchange Server and you’re unable to
change your lock settings, check with your system administrator to find
out if a systemwide locking policy is in place.
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