342 Section 7A: Help
Email
I Have Problems Using My Account
Occasionally you may experience problems using an email account after you set
it up. If you followed the account setup procedure and are experiencing problems
using the account, verify that the account complies with your email provider’s
requirements by following these steps:
䢇 Verify both your password and your username for your email account.
䢇 Some wireless service providers require you to be on their network to use
your email account. If this is the case, be sure to use your provider's network
as the connection type for the account.
䢇 Some wireless service providers have other requirements specific to their
service. For example, Yahoo! requires you to set up POP mail forwarding for
your Yahoo! account to download email messages to your smart device.
Check with your service provider to see if any provider-specific requirements
exist.
䢇 Service provider settings frequently change. If your email account was
working but you are currently experiencing problems, check with your service
provider to see if any of the account settings have changed.
Note:
The following troubleshooting tips apply to the Outlook application
only. If you are using GoodLink
™
as your email application, refer to the
documentation included with that application for troubleshooting tips.
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