Section 7A: Help 331
Help
1. Press Start and select Settings.
2. Select the Connections tab, and then select Connections .
3. On the Tasks tab, select Manage existing connections.
4. If Sprint PCS appears in the list, press OK . If not, contact Sprint for
assistance.
I Can’t Send or Receive Text Messages
䢇 Make sure your phone is on (see “Turning Your Phone On and Off” on
page 18).
䢇 Contact Sprint to verify that your plan includes messaging services, that
these services have been correctly activated, and that they are available at
your location (Sprint should be able to tell you if messaging services have
been experiencing transmission delays).
䢇 If possible, contact the recipient of the message, and make sure the receiving
device can handle the type of message you’re sending.
䢇 If a text message arrives but does not display a notification, perform a soft
reset (see “Performing a Soft Reset” on page 320).
I Can’t Make or Receive Calls Using a Hands-Free Device With Bluetooth
®
Wireless Technology
Verify all of the following:
䢇 The Turn on Bluetooth box is checked in Bluetooth Settings.
䢇 Your Bluetooth device is charged and turned on.
䢇 Your smart device is within range of the hands-free device. Bluetooth range is
up to 30 feet in optimum environmental conditions, which include the
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