Panasonic AlCare TK-AS500 - Before Requesting a Repair Service; Troubleshooting common problems

Problem Check point
Display and indicator
The power turned o󰀨
suddenly. Nothing is
displayed
z To save energy, the display automatically turns o󰀨 when the
product is not used.
z Is the power plug disconnected?
The water quality signal
does not light up
( The signal does not change
from blinking to lighting.)
z The water quality signal blinks approx. 20 seconds. (P. EN30)
→ Run water for approx. 3 to 4 minutes, and conrm the water quality
signal is lit. Then use water.
(To remove the air inside the cartridge.)
When water is owed,
a buzzer beeps, and
lights up
z The electrodes are being automatically cleaned. (P. EN31)
→ Use the product after waiting for the display to disappear
(approx. 10 seconds).
The display changes
to Alkaline 1 to 3
after acidic water was used
z In the case of acidic water, when water ow is stopped, the type of
water used previously (Alkaline 1 to 3) is restored. (P. EN27)
After using puried water,
the display changes
to Alkaline
z Is the “Alkaline priority” mode selected? (P. EN32)
Although water ow is
not stopped,
the cartridge replacement
guideline is displayed
z Is the amount of water ow too small? (less than approx. 1.0 liter/min)
• The ow volume may have decreased due to change in water pressure.
• Flow more water.
Even after the cartridge
is replaced, the cartridge
replacement indicator
does not turn o󰀨
z Have you forgotten to reset the cartridge life? (P. EN30)
blinks
z Reduce the degree of opening of the faucet. (P. EN27)
pH measurement
The alkaline ion
water does not
become alkaline
z Did you select alkaline ion water? (P. EN26)
z Some type of tap water may not become alkaline. (due to e󰀨ect of carbonic acid within water)
→ Make adjustment according to the table on P. EN23.
z Is the drain hose bent or attened? (Electrolysis will not be performed properly)
The pH level of acidic
water is neutral
z If the pH level of acidic water is 6.5 or so, it may not be possible to
distinguish it from the pH 7.0 level (neutral) in the pH Chart.
→ Measure the pH level of water coming out from the drain hose while using acidic water, and conrm
the level is pH 10 to 11. (If this is the case, the level of acidic water is approx. pH 6.5.)
First, check P. EN39 to P. EN41.
If the problem is not solved after the following contents are checked
Disconnect the power plug, and contact the dealer where you purchased the product.
z Disconnecting the power plug once and inserting it again after approx. 5 seconds may restore the product to
the normal state.
Before Requesting a Repair Service
EN39
When necessary
English