Conditions
• If the
call is transferred to the incoming call distribution group and is handled by the Queuing Time
Table:
Transfer Recall will not occur even if the Transfer Recall time expires.
• Manual Queue Redirection
It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the
Hurry-up button. (If the call is already ringing at an extension, it will not be redirected.) This feature is also
known as Hurry-up Transfer.
• Hurry-up Button
A flexible button can be customised as the Hurry-up button. The number of calls queuing before Manual
Queue Redirection may be performed is programmable. The button shows the current status as follows:
Light Pattern Calls in the Waiting Queue
Off No queued call
Red on At or under the assigned number for Hurry-up
Rapid red flashing Over the assigned number for Hurry-up
PC Programming Manual References
10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan
—Main—Features—
Incoming Call Queue
Monitor
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group
—Group Settings
→Overflow Queuing Busy
→Overflow No Answer
→Queuing Time Table
→Miscellaneous—
Extension No Answer Redirection Time
→Miscellaneous— Maximum No. of Busy Extension
11.7.1 PBX Configuration—[3-7-1] Group—UM Group—System Settings— Call Waiting on VM Group
12.1.4 PBX Configuration—[4-1-4] Extension—Wired Extension—Flexible Button
→ Type
→ Extension Number (for Hurry-up)
12.2.3 PBX Configuration—[4-2-3] Extension—Portable Station—Flexible Button
60 Feature Guide
2.2.2 Incoming Call Distribution Group Features
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