Reports can be output as a graph, exported as a file or printed out, after filtering results as necessary.
For details about ACD report items, refer to the PC Programming Manual.
[Graph Example]
Conditions
CAUTION
If the
Call Log for Built-in ACD Report setting for the Supervisory Monitor (ACD) Control feature is enabled
through system programming, the Hospitality feature cannot be used. For details, refer to the relevant
chapter in this Feature Guide or consult your system administrator.
• KX-NSF201 (Call Centre Feature Enhancement) is required to use this feature.
• Up to 16 users can be set as an ACD supervisor through system programming.
• The number of calls that can have monitoring results saved is as follows:
– Without optional Storage Memory Card: 10000 calls (Trial)
– With optional Storage Memory (S/M/L) Card (KX-NS0135/KX-NS0136/KX-NS0137): 600000 calls
Note
When using the ACD report function with Storage Memory L Card
(KX-NS0137), the maximum
recording time for voice mail may be 990 hours.
Feature Guide References
2.23.2 Room Status Control
2.23.3 Call Billing for Guest Room
Feature Guide 73
2.2.2 Incoming Call Distribution Group Features
To Next Page
Loading...
