3.2.1.19 Fax Service
Description
Allows faxes to be received and stored in a specified mailbox.
Calls reach Fax service when:
a. The Incoming Call Service of a trunk group or port is set to "Fax Service".
® 22.1 UM Configuration—[3-1] UM Extension / Trunk Service—Service Group— Day, Night, Lunch,
and Break Mode - Incoming Call Service
b. The Caller ID Call Transfer setting of Caller ID/PIN routing is set to "Fax Service".
® 23.1 UM Configuration—[4-1] Service Settings—Caller ID / PIN Call Routing
c. The Incoming Call Service of a service group assigned to a DIL/DDI/DID/MSN entry is set to "Fax
Service".
→ 18.2 PBX Configuration—[10-2] CO & Incoming Call—DIL Table & Port Settings—DIL— UM Service
Group No.
→ 18.3 PBX Configuration—[10-3] CO & Incoming Call—DDI / DID Table— UM Service Group No.
→ 18.4 PBX Configuration—[10-4] CO & Incoming Call—MSN Table—MSN— UM Service Group No.
d. The service type of a Custom Service is set to "Fax Service".
® 23.3 UM Configuration—[4-3] Service Settings—Custom Service
Conditions
• An interview mailbox cannot be specified as the mailbox for storing faxes.
PC Programming Manual References
Section 22 UM Configuration—[3] UM Extension / Trunk Service
3.2.1.20 Hold
Description
Provides the caller with the option of temporarily going on hold when the called extension is busy. The Unified
Messaging system automatically recalls the extension after a specified period of time. When several callers
are holding for the same extension, callers are connected to the extension in the order in which they originally
called.
PC Programming Manual References
23.1 UM Configuration—[4-1] Service Settings—Caller ID / PIN Call Routing—23.2 UM Configuration—[4-2]
Service Settings—Parameters— Call Hold Mode
3.2.1.21 Holiday Service
Description
Allows the system to override the normal settings assigned for the appropriate trunk service or port service by
playing a special holiday greeting. (e.g., "Happy New Year! Our office is closed today. If you wish to record a
message, please press 1 now".) A maximum of 24 holidays can be programmed. A holiday can be a specific
day or range of days.
282 Feature Guide
3.2.1 System Features
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