2.25.2 Confirmation Tone ........................................................................................................293
2.26
Computer Telephony Integration (CTI) Features .......................................................295
2.26.1 Computer Telephony Integration (CTI) .........................................................................295
2.26.2 CA (Communication Assistant) ....................................................................................297
2.26.3 Integration with Communication Bridge ........................................................................298
2.27 Cellular Phone Features ...............................................................................................299
2.27.1 Cellular Phone Features—SUMMARY .........................................................................299
2.28 Voice Mail Features .......................................................................................................301
2.28.1 Voice Mail (VM) Group .................................................................................................301
2.28.2 Voice Mail DTMF Integration ........................................................................................304
2.28.3 Voice Mail DPT (Digital) Integration .............................................................................311
2.29 E1 Line Service Features ..............................................................................................318
2.29.1 E1 Line Service ............................................................................................................318
2.30 Miscellaneous Features ................................................................................................320
2.30.1 Background Music (BGM) ............................................................................................320
2.30.2 Outgoing Message (OGM) ...........................................................................................322
3 Unified Messaging System ..................................................................325
3.1 Unified Messaging System Administration ................................................................326
3.1.1 Unified Messaging System Overview ...........................................................................326
3.1.2 System Administration ..................................................................................................329
3.1.2.1 Automatic Configuration of Mailboxes .......................................................................329
3.1.2.2 Custom Service Builder .............................................................................................329
3.1.2.3 Default Mailbox Template ..........................................................................................329
3.1.2.4 Password Administration ...........................................................................................330
3.1.2.5 System Backup/Restore ............................................................................................330
3.1.2.6 System Reports .........................................................................................................331
3.1.2.7 System Security .........................................................................................................331
3.2 System and Subscriber Features ................................................................................332
3.2.1 System Features ..........................................................................................................332
3.2.1.1 Alternate Extension Group ........................................................................................332
3.2.1.2 Auto Forwarding ........................................................................................................332
3.2.1.3 Automated Attendant (AA) .........................................................................................332
3.2.1.4 Automatic Two-way Recording for Manager .............................................................333
3.2.1.5 Broadcasting Messages ............................................................................................334
3.2.1.6 Call Services ..............................................................................................................335
3.2.1.7 Call Transfer to Outside .............................................................................................335
3.2.1.8 Caller ID Call Routing ................................................................................................336
3.2.1.9 Caller ID Screening ...................................................................................................336
3.2.1.10 Caller Name Announcement .....................................................................................336
3.2.1.11 Class of Service (COS) .............................................................................................337
3.2.1.12 Company Greeting ....................................................................................................338
3.2.1.13 Company Name .........................................................................................................338
3.2.1.14 Covering Extension ...................................................................................................338
3.2.1.15 Custom Service .........................................................................................................339
3.2.1.16 Dialling by Name .......................................................................................................340
3.2.1.17 Emergency Greeting ..................................................................................................340
3.2.1.18 Extension Group ........................................................................................................340
3.2.1.19 Hold ...........................................................................................................................341
3.2.1.20 Holiday Service ..........................................................................................................341
3.2.1.21 Hospitality Mode ........................................................................................................341
3.2.1.22 Intercept Routing to a Mailbox ...................................................................................342
3.2.1.23 Intercom Paging ........................................................................................................342
3.2.1.24 Interview Service .......................................................................................................342
3.2.1.25 List All Names ............................................................................................................343
10 Feature Guide
Table of Contents