Table of Contents
1
For Your Safety ......................................................................................15
1.1 For Your Safety ...............................................................................................................16
1.1.1 For Your Safety ..............................................................................................................16
2 Call Handling Features ..........................................................................19
2.1 Incoming Call Features ...................................................................................................20
2.1.1 Incoming Trunk Call Features ........................................................................................20
2.1.1.1 Incoming Trunk Call Features—SUMMARY ...............................................................20
2.1.1.2 Direct In Line (DIL) ......................................................................................................23
2.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) ....................................................25
2.1.1.4 Multiple Subscriber Number (MSN) Ringing Service ...................................................28
2.1.1.5 Calling Line Identification (CLI) Distribution .................................................................31
2.1.1.6 Intercept Routing .........................................................................................................33
2.1.1.7 Intercept Routing—No Destination ..............................................................................38
2.1.2 Internal Call Features .....................................................................................................39
2.1.2.1 Internal Call Features—SUMMARY ............................................................................39
2.1.2.2 Internal Call Block ........................................................................................................41
2.1.3 Incoming Call Indication Features ..................................................................................43
2.1.3.1 Incoming Call Indication Features—SUMMARY .........................................................43
2.1.3.2 Ring Tone Pattern Selection ........................................................................................44
2.1.3.3 Call Waiting .................................................................................................................46
2.2 Receiving Group Features .............................................................................................48
2.2.1 Idle Extension Hunting ...................................................................................................48
2.2.2 Incoming Call Distribution Group Features ....................................................................50
2.2.2.1 Incoming Call Distribution Group Features—SUMMARY ............................................50
2.2.2.2 Group Call Distribution ................................................................................................54
2.2.2.3 Outside Destinations in Incoming Call Distribution Group ...........................................58
2.2.2.4 Queuing Feature ..........................................................................................................60
2.2.2.5 Distribution Order ........................................................................................................63
2.2.2.6 VIP Call ........................................................................................................................65
2.2.2.7 Overflow Feature .........................................................................................................67
2.2.2.8 Log-in/Log-out .............................................................................................................69
2.2.2.9 Supervisory Feature ....................................................................................................72
2.2.2.10 Supervisory Feature (ACD) .........................................................................................74
2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features ..............................................79
2.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY .........................................79
2.3.2 Call Forwarding (FWD) ...................................................................................................80
2.3.3 Do Not Disturb (DND) .....................................................................................................86
2.3.4 FWD/DND Button, Group FWD Button ..........................................................................88
2.4 Answering Features ........................................................................................................91
2.4.1 Answering Features—SUMMARY .................................................................................91
2.4.2 Line Preference—Incoming ............................................................................................92
2.4.3 Call Pickup .....................................................................................................................93
2.4.4 Hands-free Answerback .................................................................................................98
2.5 Making Call Features ....................................................................................................100
2.5.1 Predialling .....................................................................................................................100
2.5.2 Automatic Extension Release ......................................................................................101
2.5.3 Intercom Call ................................................................................................................102
2.5.4 Trunk Call Features ......................................................................................................104
2.5.4.1 Trunk Call Features—SUMMARY .............................................................................104
2.5.4.2 Emergency Call .........................................................................................................105
2.5.4.3 Account Code Entry ...................................................................................................106
Feature Guide 7
Table of Contents