2.2.2.6 VIP Call
Description
It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups
and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order.
Each incoming call distribution group can enable or disable the VIP Call mode. When the VIP Call mode is
enabled for a group, that group is given priority over other groups irrespective of the group distribution order.
When multiple groups enable the VIP Call mode, the incoming call distribution group with the lowest numbered
group has the highest priority. After all calls queued in a group have been distributed, the calls queued in the
next lowest-numbered group will be distributed.
When some groups have the VIP Call mode enabled and others do not, after all the calls queued in the enabled
groups have been distributed, the calls queued in the other groups will be distributed according to the set
distribution order.
[Example]
In the call centre, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming call
distribution groups 2 and 4 disable the VIP Call mode.
• Circular
Calls have been distributed by DIL/DID/DDI/CLI.
(The number in the circle is the queuing order.)
1
6
Incoming Call
Distribution
Group 1
3
5
Incoming Call
Distribution
Group 2
2
4
Incoming Call
Distribution
Group 3
Incoming Call
Distribution
Group 4
8
7
8
7
Distribution order:
1
6 24 3 5
Explanation:
Calls queued in groups 1 and 3, with VIP Call mode enabled, are given priority according to their group.
After call 1 in group 1, several other calls are received. However, call 8 in group 1 is distributed next.
Once
all the calls in groups 1 and 3 have been distributed, the calls in groups 2 and 4 are distributed evenly
from the lowest numbered group.
Feature Guide 65
2.2.2 Incoming Call Distribution Group Features
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