2.13.4 Music on Hold
Description
Music can be played to a party that has been put on hold. The following audio sources are available:
a. External music source
b. User-supplied audio file
c. Tone
The audio source for Music on Hold is selected from either a BGM number
(1 to 8) or the built-in tone. BGM
can be either an external music source or a user-supplied audio file. The following table shows which audio
sources can be assigned to which BGM numbers:
[BGM Number and the Music Source]
BGM No. Music Source
1
User audio data
2
User audio data
3 External music port 1
4 External music port 2
5 External music port 3
6 External music port 4
7 External music port 5
8 External music port 6
For tenant users, each tenant can select one of the BGMs or the tone to use for Music on Hold.
Conditions
[General]
• Hardware Requirement: User-supplied music source
(when an external music source is assigned)
• Volume Control
It is possible to change the volume of an internal and/or external music source.
• For tenants, the type of call determines which tenant’s music source is used, as follows:
Type Music Source
Incoming Intercom Calls/Outgoing
Calls
Selected based on the tenant setting to which the
extension user belongs.
Incoming Trunk Calls
Selected based on the tenant setting of the distribution
method (DIL/DID/DDI/MSN).
• Even if an external music source or a user
-supplied audio file is selected for Music on Hold, an IP-PT or
SIP extension user who is put on hold by another extension will not hear the specified Music on Hold.
[User-supplied audio files]
• User-supplied audio files are uploaded via Web Maintenance Console. Audio files must meet the following
specifications:
– Format: WAV
Feature Guide 197
2.13.4 Music on Hold
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