Panasonic KX-TDA600

1.9 I
136 Feature Manual
2.1 Capacity of System Resources
1.9.2 ICD Group Features—Group Call Distribution
Description
Incoming calls directed to an incoming call distribution group are distributed to the member extensions using
the selected distribution method until a preprogrammed number of extensions (agents) are busy with calls.
When incoming calls exceed the number of available extensions, calls enter a queue (→ 1.9.6 ICD Group
Features—Queuing).
1. Distribution Method
One of the three distribution methods below can be assigned to each incoming call distribution group.
Distribution Method Description
Uniform Call Distribution
(UCD)
Calls are distributed evenly to a different extension each time a call is
received. Extensions are hunted in a circular way in the
preprogrammed order for the group, starting at the extension after the
extension that received the last call.
Depending on system programming, calls can be directed to the
longest idle extension. This is known as Automatic Call Distribution
(ACD).
Priority Hunting An idle extension is searched for using the preprogrammed order for
the group.
Extn.
A
Starts searching from
extn. B. (Skips extn. A.)
Received
the last call.
Extn.
B
Extn.
C
Extn.
D
Extn.
A
1st Priority 2nd Priority 3rd Priority ...Priority
Always searches beginning with the
first extension assigned to the group.
Extn.
B
Extn.
C
Extn.
X