Troubleshooting
Efficia CM Series Service Guide 4-1
4
Troubleshooting
Use the information in this chapter to diagnose and correct monitor problems. This
chapter describes how to troubleshoot a monitor that is not operating correctly. To
perform any recommended repairs, see the repair guide for your monitor.
The repair guide is available on Philips InCenter. For information about creating an
InCenter account, see “Registering for Software Upgrades from Philips InCenter” on
page 2-9.
Overview
You can repair the monitor in either of two ways:
• Return the monitor to a Philips authorized service center for repair.
• Purchase spare parts from a Philips authorized service center.
Caution Repairs should be made by qualified service personnel only.
Repairs should be made only with the recommended parts. Use of incorrect parts
can cause damage to the monitor or incorrect measurements.
When You Cannot Correct a Problem
The information in this chapter is intended to help you resolve most problems that
may occur with your monitor. If you still cannot isolate a problem after using the
information in this chapter, call the Philips Customer Care Center or your local
representative.
Note — If you have created a custom password for your institution, you must change
the password to the Philips default (215) before you return the monitor for any
reason.
Viewing System Information
Before you troubleshoot the monitor, identify important information about the
monitor, such as the hardware version and the software version, which are displayed
on the General tab of the System Menu.
To view the System Menu:
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