Troubleshooting
Efficia CM Series Service Guide 4-13
Error Codes
Security Problems
Full Disclosure SD Card Problems
Error Codes
When the monitor detects an error condition (depending on the type of error), an error
message appears on the screen or an error code is written to the Error Log. An error
code is an indication that the monitor detected an error in operation and service may
be required. An error code is a hexidecimal number that indicates the nature of the
error.
If an error occurs during monitoring, an audible alarm also sounds. Press the Alarm
Silence key to end the audible alarm. For detailed information on error codes, see the
Efficia CM Series Patient Monitors Repair Guide.
Running System Diagnostics
If you cannot identify a problem by using the troubleshooting tables beginning on
page 4-4, run the diagnostic tests available in the Diagnostics Menu.
Note — Accessing the Maintenance options requires a password that is different from
the Admin Password. Only trained biomedical engineers or support persons
should access the Maintenance options and perform maintenance and repair.
Symptom Possible Cause Action
The default System
Administrator password, 215,
does not open the
password-protected menus
and the following message is
displayed: Incorrect password.
Please try again.
The default password was
changed.
Contact your system
administrator to obtain the
specific password for your
institution.
If the password is unknown,
contact the Philips Customer
Care Center or your service
provider.
Symptom Possible Cause Action
SD Card Corrupt message is
displayed.
Data in SD card has been
corrupted.
Format the SD card. See
“Formatting the SD Card” on
page 4-23.
Defective SD card. Replace SD card.
No full disclosure data is
displayed.
If full disclosure option is
present, it is not configured.
Ensure that the Full Disclosure
option has been purchased
and configured.
The SD card is not installed. Install SD card.
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