TROUBLESHOOTING
48 Planmeca Proline XC Panoramic X-ray
User's manual
Er 41 Rotation goes over the end limit sensor. Turn off the unit first for 30 seconds, try again
without the patient and the film cassette. If the error is still present, please contact your
service technician.
Er 42 Secondary collimator not in the position for the panoramic exposure. Guide the patient
from the unit and remove the cassette. Select the cephalometric mode (CPH4, CPH5
or CPH6). After the rotating unit stops moving select the panoramic mode. Press the
Ready key to drive the cassette carriage to the ready position. Pull the cassette
carriage slightly further. Turn off the unit first for 30 seconds and then take an
exposure without a patient. If the error is still present, please contact your service
technician.
Er 43 Secondary collimator not in the position for the cephalometric exposure. Guide the
patient from the unit. Move the soft tissue filter to the zero position by pulling the
cassette carriage fully out. Press the Control key to clear the error code from the
display. Move the soft tissue filter back to the desired position. If the error is still
present, you can take an exposure with soft tissue filter in the zero position. Contact
your service technician.
Er 44 The patient positioning mechanism zero point is set incorrectly. Contact your service
technician.
Er 50 The temperature of the tube head is too low. Wait for the unit to reach the room
temperature. If the error is still present, please contact your service technician.
Er 51 Temperature sensor open. Turn off the unit first for 30 seconds, try again without the
patient and the film cassette. If the error is still present, please contact your service
technician.
Er 52 mA or kV feedback cable open. Turn off the unit first for 30 seconds, try again without
the patient and the film cassette. If the error is still present, please contact your service
technician.
Er 53 Up/down motor does not consume power. If your unit is equipped with the STOP
switch, check that it is not activated. Turn off the unit first for 30 seconds, try again
without the patient. If the error is still present, please contact your service technician.
Er 54 Up/down motor consumes too much power. Turn off the unit first for 30 seconds, try
again without the patient. If the error is still present, please contact your service
technician.
Er 57 Exposure button activated when the unit is turned on. Turn off the unit for 30 seconds.
If the error is still present, please contact your service technician.
Er 60 Generator processor power too low. Turn off the unit first for 30 seconds, try again
without the patient and the film cassette. If the error is still present, please contact your
service technician.
Er 61 Processor communication error. Turn off the unit first for 30 seconds, try again without
the patient. If the error is still present, please contact your service technician.
Er 62 Limit sensor power missing. Turn off the unit first for 30 seconds, try again without the
patient. If the error is still present, please contact your service technician.
Er 64 The radiation reaching the AEC sensor is very low or missing completely. Check that
the cassette is AEC compatible, i.e. marked with text “AEC COMPATIBLE”. If the
cassette type is correct, contact your service technician.
Er 65 The radiation reaching the AEC sensor is too high. If the cassette is in the cassette
carriage and the patient is positioned when this error occurs, contact your service
technician.
ERROR CODE ERROR MESSAGE EXPLANATION