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Call Transfer to Voicemail
You may transfer any caller to a specic voicemail box belonging
to any other user on the system.
1. During a call, press the Trans soft key.
2. Press the Blind soft key.
3. When you hear the dial tone, dial *99 plus the desired
extension number
4. Your line will hang up and the caller will be transferred to the de
-
sired extension or voicemail box.
Using Network-based Call Transfer
This call transfer method is used when you want to transfer a call
without tying up two lines on your phone system. It uses our network to
transfer the call instead of the phone system.
1. Receive a call on your Desk Phone
2. Touch #5 to start the transfer (this will place your caller on hold)
3. At the dial tone, enter the extension or phone number you want to
transfer the caller to
4. When the transfer party picks up the phone, touch #5 again.
5. All three of you will be connected.
6. Hang up and the two parties are connected (without tying up any of
your lines)
Call Park
To Park a call
Parking a call is very similar to putting a call on hold. The key
difference is, when you put a call on hold you can only retrieve the
held call from the phone that put the call on hold. With Call Park,
you can put a call on hold and pick it up from ANY phone within the
same Call Park Group. Through the Control Panel, Call Park Groups
can be created so specic groups of phones can park calls for each
other. If you do not create specic Call Park Groups, all phones are
automatically assigned to the Standard Call Park Group.
Note
If the transfer party does not pick up the phone, touch #6 to
return to the original caller.
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