Setup Guide for the Polycom SoundStation IP 7000 Phone
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Productivity Suite
Testing Phone Hardware
Your system administrator may ask you to access a diagnostics menu on your 
phone to test your phone hardware. From the diagnostics menu, you can test 
your phone’s microphones, keypad mappings, and display. See your system 
administrator for instructions on how to perform these tests.
To test your phone hardware:
>>
Press  , and then select Status > Diagnostics > Test Hardware > 
Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.
Symptom Problem Corrective Action
You are trying to access one of 
the following features, but it is not 
available on your phone:
• Corporate Directory
• Managing Conferences
The license is not installed on 
your phone or it has expired.
Do the following:
1. Press the Menu key, and then select 
Status > Licenses.
2. Using the arrow keys, verify that the 
feature you want to use has a valid 
license.
For more information, contact your system 
administrator.