Polycom VSX 7000

Administrator’s Guide for the VSX Series
12 - 18
The camera does not track
to the person who is
speaking.
Automatic camera tracking
is available only on a
VSX 7000e or VSX 8000
system with a Polycom
PowerCam Plus camera.
Stereo is enabled in the
user interface. This is
possible even when you
have not set up the system
to use stereo.
Camera tracking and stereo
cannot be used together.
Clear the Enable Polycom StereoSurround
selection on the Admin Settings > Audio > Audio
Settings screen.
Use the remote control to move the camera.
Participants at the far site
have been controlling your
camera.
Camera tracking is turned off when the near or far
site moves your camera.
Press
Auto on the remote control to restore
tracking.
More than one person at
the near site is speaking, or
the near site is noisy.
Reduce the noise in the room.
The person who is
speaking is moving around
the room.
Ask participants to remain in one place when
speaking.
The camera is tracking to
presets that are at similar
angles — for example, a
view of the whole room and
a close-up view of a seat in
the center of the room.
Clear the presets. When setting new presets, do not
set them at similar pan angles.
The room setup interferes
with voice tracking. Large
windows, uncarpeted
floors, and the way the unit
is mounted on a wall or
alcove can interfere with
voice tracking.
Consider room treatments that provide acoustic
damping, such as carpeting and curtains.
Ensure that the camera has at least 3 ft (1 m)
clearance above, behind, and to each side.
Verify that the room is small enough for automatic
camera tracking to work properly. Polycom
recommends that you use this feature only if the
room is 20 x 25 x 9 feet (6.1 x 7.6 x 2.7 m) or smaller.
One site cannot control the
other site’s camera.
Far-site camera control is
not enabled.
Go to System > Admin Settings > Cameras >
Camera Settings and enable Far Control of Near
Camera.
One of the systems does
not have the far-site
camera control capability.
Ask the participants at the far site to aim the camera.
Symptom Problem Corrective action