Troubleshooting
12 - 17
Cameras
PIP goes out of focus when
there is no motion for
several minutes.
The camera is pointing at
an area with no contrasting
features.
To focus properly, the
camera must be able to
detect an edge.
Point the camera to an area with limited objects, at
different distances, which are moving.
Video artifacts occur in
scenes with high motion.
VSX 8000: VSX systems
improperly activate
Pro-Motion H.264 in calls
between a PAL and an
NTSC VSX 8000.
Pro-Motion should only be
used in calls between
systems that use the same
camera format (both PAL or
both NTSC).
Disable Pro-Motion in calls between a PAL VSX 8000
and an NTSC VSX 8000.
Symptom Problem Corrective action
Camera does not pan or tilt. You are attempting to move
a camera that does not
have pan/tilt/zoom
capabilities.
Make sure you have selected a pan/tilt/zoom
camera.
Camera control cable is not
connected properly.
Check that the camera is connected according to the
manufacturer’s instructions and the setup sheet you
received with the system.
The RS-232 port is not
configured for camera
control.
Go to Admin Settings > General Settings > Serial
Port and verify that RS-232 Mode is set to Sony
PTZ.
The remote control is not
working.
Check that the remote control is functioning
according to the instructions in the section Controls
on page 12-5.
Separate camera does not
work.
The camera is not
connected correctly or its
power pack is not plugged
in.
Check that the camera is connected according to the
manufacturer’s instructions and the setup sheet you
received with the system.
Symptom Problem Corrective action
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