User Guide for Polycom VVX201
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2. From the Contact Directory, select a contact.
3. From the Contact Information screen, select Edit.
4. From the Edit Contact screen, select Divert Contact, and enter a contact’s number.
5. Select Auto Divert > Enabled.
6. Select Save.
Initiating and Managing Audio
Conference Calls
You can initiate an audio conference call with two contacts and hold, resume, or split a conference call
on your VVX phone. VVX 201 phones can manage one active or held conference call at a time.
Tips for Conference Calls
When you are in a conference call, follow these tips:
• Use the handset or a headset if you’re in an open environment.
• Mute your microphone when you are not speaking, especially in noisy environments.
• Avoid tapping or rustling papers near the microphone.
• Speak in your normal voice without shouting.
Initiate Conference Calls
You can initiate a conference by calling two people and selecting the Conference soft key or hard key.
To initiate a conference call:
1. Call a contact.
2. After the contact answers, select the Conference soft key.
The call is held.
3. Enter another contact’s number or select a contact from the directory or the call lists.
4. When the contact answers, select the Conference soft key.
All call participants are added to a conference call.
Join Calls to Create a Conference Call
You can join one active call and one held call into a conference call. If you have more than one call on
hold, you can select a held call to join into a conference call with the active call.
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