User Guide for Polycom VVX201
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Restart the Phone
Your administrator or Support team may ask you to restart your phone if your phone malfunctions or to
assist in troubleshooting.
Caution: Restarting your phone
Before you restart your phone, contact your system administrator. If your phone
is malfunctioning, you may be able to restore normal operation without restarting
the phone. In addition, your administrator may want to troubleshoot your phone
before you restart it.
If you need to update your phone’s configuration, don’t restart your phone. Instead,
see the section Update the Phone Configuration.
To restart the phone:
1. Navigate to Settings > Basic > Restart Phone.
A confirmation message is displayed.
2. Select Yes.
The restart process begins, and the process ends when the Home screen is displayed.
Update the Phone Configuration
Your system administrator or Support team may ask you to update your phone configuration, which you
can do without restarting your phone.
To update your phone’s configuration:
1. Navigate to Settings > Basic > Update Configuration.
A confirmation message is displayed.
2. Select Yes.
The configuration is updated. Your phone may restart, depending
on the phone settings that have changed.
Test Phone Hardware
Your system administrator may ask you to access a diagnostics menu on your phone to test its hardware.
You can test your phone’s microphones, speaker, handset, third-party headset (if connected), keypad
mappings, touchscreen, and LEDs. See your system administrator for instructions on how to perform
these tests.
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