Polycom VVX201 - Using Electronic Hookswitch

User Guide for Polycom VVX201
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To enable and activate Headset Memory Mode:
1. Navigate to Settings > Basic > Preferences > Headset > Headset Memory.
2. From the Headset Memory Mode screen, select Enabled.
3. Press the headset key twice.
The headset key flashes to indicate that Headset Memory Mode is now activated.
All calls placed or answered on your phone use your headset automatically.
Reactivate Headset Memory Mode
Switching to the speakerphone or the handset deactivates Headset Memory Mode.
To reactivate Headset Memory Mode:
• Press the headset key twice.
Using Electronic Hookswitch
When you use a headset that supports electronic hookswitch (EHS), you can place, answer, and end
calls by using the controls on your headset. To use EHS, you need a headset that includes a serial
control interface in addition to the standard analog headset jack (RJ-9) interface. The serial control
interface requires an EHS adapter that you can purchase from your headset manufacturer.
Headsets that support EHS include a base unit that connects to your phone. The headset connects to
the base unit wirelessly, which enables you to use your headset even if you’re some distance away from
your phone. Typically, you can work wirelessly up to 300 feet (91 meters) from your phone and still use
the EHS controls. Check with your headset’s user guide for the precise range restrictions.
See Feature Profile 37477: Using Headsets with Polycom Phones for a list of compatible headsets.
Setting the Headset Base Unit Options
Before you connect your headset to your phone and use EHS, you need to set the following options for
your specific headset model:
• For Jabra headsets, change the headset mode to DHSG on the headset base unit. For details,
refer to your headset documentation or contact Jabra support.
• For Plantronics headsets, change the coarse receive level to 3 and the transmit level to B on
the headset base unit. For details, refer to the guide that comes with your headset.
• For Sennheiser headsets, set the first DIP switch labeled 1 (DHSG) to the down position on
the back of the headset base unit. For additional details, see your headset’s documentation or
contact Sennheiser support.
Enable Electronic Hookswitch
After you set the base unit options for your headset and connect your headset to your phone, you can
enable EHS.