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Chapter 4: Maintenance
• Make sure the printer is powered off before performing maintenance operations.
• The Printhead may be hot due to recent printing. Wait until the Printhead cools before
performing maintenance.
• Use only anhydrous isopropyl alcohol to clean the print head.
4.1 Cleaning the Printhead
Due to the Printhead’s functionality in the printer, it comes into contact with consumables and
therefore is susceptible to dirt accumulation. If dirt is not removed, the Printhead may be
damaged. To ensure longevity of the Printhead, follow the recommended maintenance guidelines
below:
Clean the Printhead after every (1) roll of ribbon use or every (3) rolls of label media use. To clean
the Printhead:
1. Turn off the printer.
2. Lift the right cover.
3. Push down the Printhead Release Lever to release the Printhead Module.
4. Remove the ribbon (if applicable) and media.
5. Use a cotton swab dipped in anhydrous isopropyl alcohol. Wipe the Printhead from end to end.
6. Allow a few seconds for the Printhead dry before using the printer again.
4.2 Cleaning the Platen Roller
The roller can accumulate debris from consumables, such as dirt, sand, dust or glue. To ensure
longevity of the Platen Roller, follow the recommended maintenance guidelines below:
Clean the Platen Roller after every (3) rolls of label media used. To clean the Platen Roller:
1. Turn off the printer.
2. Lift the right cover.
3. Push down the Printhead Release Lever to release the Printhead Module.
4. Remove the ribbon (if applicable) and media.
5. Use a cotton swab dipped in anhydrous isopropyl alcohol. Rub the swab along the Platen Roller
from end to end while rotating the roller until the swab no longer accumulates ink or debris.
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