Postek G2000e - Troubleshooting Common Printer Issues; Resolving LCD Error Messages

G2000e/G3000e/G6000e User’s Manual Chapter 5: Troubleshooting
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Chapter 5: Troubleshooting
Occasionally situations occur that require some troubleshooting. Possible issues and potential
solutions are listed in this section. While not every situation is addressed, you may find some of
these tips useful.
5.1 LCD Error Messages
The LCD displays messages when there is an error. See Table 5-1 below for LCD errors, the
possible causes, and the recommended solutions.
Table 5-1 Error Messages
LCD Display
Possible Cause
Recommended Solution
PRINTHEAD
OPEN
The printhead module is
released or unlocked.
Press down the printhead module to the close
position.
MEMORY
ERROR
Problems occurred with
printer’s flash or RAM
memory during printing
or executing printing
data/command.
Please restart the printer, and then disable the
“DUMP MODE” setting from the main menu.
Or contact an authorized POSTEK service
provider for technical support if problems exist.
DATA ERROR
The labels’ data has been
sent to printer but cannot
be identified due to the
invalid format or syntax.
Please follow the command syntax or data
format in the command manual to edit data, and
then resend it to the printer.
RIBBON ERROR
See 5.2 LED Error
Indications for more
information
MEDIA ERROR
SYSTEM MODE
Press and hold
[CANCEL/ Reset] for 4
seconds, then the printer
will enter the system
mode, and display this
message on LCD.
To perform the advanced functions or the
printer will return to normal state automatically
if no operations are performed within 4
seconds.
UPGRADE
FAILED
The firmware upgrade is
interrupted.
Please contact an authorized POSTEK service
provider for technical support.