Quidel Triage MeterPro - Appendix B Troubleshooting

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AppendixBTroubleshooting
MeterSymptoms
Symptom ProbableCause CorrectiveAction
InvalidResults
a. Inappropriate bodyfluidor
improperlyanticoagulatedsample.
a. Retestsampleusinganewtestdevice
withaproperspecimen.

b. Samplesizeincorrect—toolittle
sample.Testdevice’sinternalQC
controlswillbeoutofrange.
b. Retestsampleonanewtestdevice.
Makesuretheentiretubeisfull.Be
certainthelowerbulbonthepipette
tubecontainsasmallamountfluid
beforeyoupressthetop
bulb.

c. Meterwaspickeduporcarried
verticallywhiletestwasrunning.
Thetestdevice’sinternalQC
controlswillbeoutofrange.
c. Iflessthan30minuteshaspassedsince
preparingthetestdevice,placemeter
onflatsurfaceandreinsertthetest
device.Ifmorethan30
minuteshas
passed,retestsampleonnewtest
device.
Meterwillnotpull
testdevicein.
Hookthatpullstestdeviceintothe
metermaybebroken.
Ifmeterrepeatedlyfailstopullthedevice
in,themetermayneedtobereplaced.
ContactQuidel.
CODECHIPmodule
willnotfitinmeter.
a. CODECHIPmodulemayhavebeen
insertedupsidedown.
a. ReͲinsertCODECHIPmodulerightside
up.

b. CODECHIPmoduleorMeter
contactscouldbebent.
b. TrynewCODECHIPmodule,if
available.Ifstillnotagoodfit,contact
Quidel.
Printerworksbutno
printappearson
paper.
Papermaybeinstalledbackwards. Installpaperreversetocurrentposition.
Printerjam.
Papermayhavebeenfedintothe
meterimproperly.
Carefullyremoveoldpaperoutofthe
printer.Donotinsertanytoolsintothe
printer.
Printerstops
printing
orskipsaline.
Batterypowerlow.
Replacebatteriesorverifypowercordis
installedinthemeterandwalloutlet.
Meterwillnot
poweronormeter
powersoffwhen
runningatest.
a. Batteriesnot installed,drainedor
incorrectlyaligned.
a. Verifybatteriesareinstalled and
correctlyaligned(+)and(Ͳ);replace
batteriesifnecessary.
 b. Powersourcenotpluggedin.
b. Verifypowercordisinstalledinthe
meterandwalloutlet.
Blinkingbattery
icon.
Lowbatterypower. Replacebatteries.
Metercontainsno
batteriesor
batteriesarelow
whenfacilityhas
lossofpower.

AlldataissavedintheMeterexceptdate
andtime.Resetdateandtime.
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