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AppendixBTroubleshooting
MeterMessageorSymptom
Message ProbableCause CorrectiveAction
>XXX.X
Patientsampleconcentrationisabove
thedynamicrange.
Seeinstructionsthatcameintheboxof
testdevicesorcontactQuidel.
<XX.X
Patientresultisbelowthedynamic
rangeorisaconcentrationbelowthe
statisticallydeterminedlowesttest
concentration.
Forsomeparameters,a0.0ng/mlpatient
resultmaybeappropriate.
BatteryLow. Batteriesneedreplacement.
Replacewith4ͲAAbatteriesorusetheAC
poweradapterasapowersource.
CannotReadBar
Code
Damagedbarcodeormeterhookmay
bebroken.(Themeterhookpullsthe
testdeviceintothemeter.)
Lookforparticlesonthebarcodeofthe
testdevice.wipeoffwithadrycloth.
Repeatthetest.
CannotRead
CodeChip.
a. CODECHIPmoduleerror.
a. • EnsureCODECHIPmoduleis
completely inserted.
• TryareagentCODECHIPmodulefrom
adifferentboxofdevicesofthesamelot
number.
• IfanewCODECHIPmoduleeliminates
themessage,theoriginalCODECHIP
isat
fault,discardCODECHIPmodule.
b. Metererror
b. If thenewCODECHIPmoduledoesnot
work,installaknownworkingCODE
CHIPmoduletoverifyproperoperation.
IftheCODECHIPmodulefailstowork,
contactQuidel.
DetectorFailure
OpticsDetectordidnotproperlypower
on.
Powermeteroffandwait15seconds.
Powermeteron.Ifmessagefailstoclear,
contactQuidel.
Measurement
Failure.
a. Inappropriate bodyfluidor
improperlyanticoagulatedsample.
a. Retestsampleusingnewdevicewitha
properspecimen.
b. Samplesizeincorrect–toolittle
sample.
b. Retestsampleonnewdevice.Becertain
thelowerbulbonpipetcontainsasmall
amountoffluidandtheentiretubeisfull
beforedispensingcontents.
c. Meterpickeduporcarriedvertically
whiletestisrunning.
c. Retestsampleandleavemeteronbench
topwhileperformingassay.Ifmorethan
30minutessinceinoculation,useanew
device.
d. Samplerunningslowly
d. Possibly duetocolddevicesorsample,
highhematocritwithawholeblood
sample,ormechanicalissuewithdevice.
Havecustomerimmediatelyreinsert
deviceintometer(ifwithin30minutes
ofsampleaddition).
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