Rational SelfCookingCenter SCC WE - Product Surveillance Guideline

According to the European product liability law, RATIONAL AG is required by law to observe RATIONAL products
in the markets and to react as soon as any deviation occurs. This product observance liability is being extended to
the RATIONAL partners for RATIONAL products sold by the partners.
The liability is described in detail below and consists mainly of the notication duty in case of safety related inci-
dents.
1. Objective
The purpose of this guideline is to advise you of the extension of the “duty of notication” to the Service Manager
RATIONAL AG.
2. Denitions
Duty of notication
It is mandatory to report on safety-related market incidents and on other safety-related incidents which
have or may have some connection with RATIONAL products.
Safety-related market incidents
• An accident with injury to a person or property damage which occurs after installing a RATIONAL product or
• Factors, which could either directly or indirectly endanger the health or life of a person or damage property. Such
dangers could arise in following situations:
A Installation (e.g. insucient electrical coverage, gas point contrary to regulations)
B The methods applied by the user of the appliance (e.g. blockage of the necessary air ow contrary to instruc-
tions)
C A combination of RATIONAL products with products from other companies (e.g. incompatible air/exhaust
circulation)
D Manipulation of RATIONAL products (e.g. through manipulation of internal wiring, by-passing safety mecha-
nisms such as the safety temperature regulator)
E RATIONAL products which do not have the permitted standards required at the place of
installation (e.g. re-imported appliances)
Other safety-related incidents
Accidents or factors as mentioned in the above denition which occur before installing RATIONAL prod-
ucts.
• RATIONAL products
• RATIONAL products include both appliances and accessories (the entire product range).
• Every technician trained on RATIONAL products is obliged to confirm his attendance on the “product surveillance
training” with his signature annually.
• To report on safety-related market incidents and on other safety-related incidents please use the RATIONAL
form “product surveillance” (see next page).
Product surveillance guideline
V07 en, Basic_Installation_Accessories - 51 -
In the instance that a Product Survellance or Dead on Arrival needs to be submitted.
Please always email this direct to either the Rational Technical Manager for your area or direct to the
USA or Canadian offices.
US/Canada 12/2018
US/Canada 12/2018