Troubleshooting When Using the Printer Function
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Changes to print-
er driver colour
settings produce
extreme change
in print colours.
The correct print-
er driver settings
are not made.
Make only minor adjustments to the [Balance Adjust-
ments] setting on the printer driver's [Change User Set-
tings] tab. The sample displayed on the printer driver
gives only an indication of the adjustment, it does not
give an accurate indication of the printed colour.
See the printer driver Help.
Images are not
printed in the
specified col-
ours.
The correct print-
er driver settings
are not made.
If it is only one particular colour that does not print, turn
off the machine's power, and then turn it back on.
If the problem persists, contact your service representa-
tive.
Colour originals
are printed in
black and white.
No colour print
settings are made
on the printer
driver.
• For the functional window: On the [Setup] tab, for
[Color/Black and White:], select [Color].
• For the custom setting: On the [Print Settings] tab, for
[Color/Black and White:], select [Color].
PDF files do not
print out/cannot
perform [PDF Di-
rect Print].
PDF files are
password-pro-
tected.
To print password-protected PDF files, enter the pass-
word in the [PDF Menu] or on Web Image Monitor.
• For details about [PDF Menu], see "PDF Menu", Gen-
eral Settings Guide.
• For details about Web Image Monitor, see the Web
Image Monitor Help.
PDF files do not
print out/cannot
perform [PDF Di-
rect Print].
PDF files cannot
be printed if they
are print-disa-
bled via PDF File
Security.
Change the PDF File Security setting.
PDF files do not
print out/cannot
perform [PDF Di-
rect Print].
High compres-
sion PDF files
created using the
machine's scan-
ner function can-
not print
directly.
Open the application used to create the PDF, and then
print the file using the application's driver.
Re-save the file in normal (non-compressed) PDF for-
mat.
Some types of High Compression PDF files are not sup-
ported. Consult your sales representative about the sup-
ported file types.
[PDF Direct Print]
produces strange
or malformed
characters.
Fonts were not
embedded.
Embed fonts in the PDF file you want to print and then
print.
Printing by Blue-
tooth is slow.
The number of
jobs exceeds the
capacity of the
machine.
Reduce the number of jobs.
Problem Cause Solution
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