Troubleshooting When Using the Copy Function
22
2
When You Cannot Make Copies as
Wanted
This section explains likely causes of and possible solutions for unclear copies.
❖ Basic
Problem Cause Solution
Misfeeds occur frequently.
The number of sheets loaded ex-
ceeds the capacity of the machine.
Load paper only as high as the
upper limit markings on the side
fences of the paper tray or bypass
tray. See "Copy Paper", About
This Machine.
Misfeeds occur frequently.
The paper is damp. Use paper that has been stored in
the recommended temperature
and humidity condition. See
"Copy Paper", About This Ma-
chine.
Misfeeds occur frequently.
The paper is too thick or too thin. Use recommended paper. See
"Copy Paper", About This Ma-
chine.
Misfeeds occur frequently.
The copy paper is wrinkled or
has been folded/creased.
Use recommended paper.Use pa-
per that has been stored in the
recommended temperature and
humidity condition. See "Copy
Paper", About This Machine.
Misfeeds occur frequently.
Printed paper is being used. Use recommended paper. Do not
use paper that has been already
copied or printed onto. See "Copy
Paper", About This Machine.
Copy paper becomes
creased.
The paper is damp. Use paper that has been stored in
the recommended temperature
and humidity condition. See
"Copy Paper", About This Ma-
chine.
Copy paper becomes
creased.
The paper is too thin. Use recommended paper. See
"Copy Paper", About This Ma-
chine.
Copies are not stapled. There are jammed staples in the
stapler.
Remove jammed staples. See
p.111 “Removing Jammed Sta-
ples”.
Copies are not stapled. The number of copies exceeds the
capacity of the stapler.
Check the stapler capacity. See
"Supplementary Informations",
Copy/Document Server Refer-
ence.
Copies are not stapled. Copy paper is curled. Turn the copy paper over in the
tray.
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