Troubleshooting When Using the Scanner Function
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Communication
error has oc-
curred on the
network.
A communication error has oc-
curred on the network.
Check whether the client compu-
ter can use the TCP/IP protocol.
Scanner is in
use for other
function. Please
wait.
A function of the machine other
than the scanner function is being
used such as the copier function.
Wait for a while and reconnect.
Insufficient
memory. Close
all other appli-
cations, then
restart scan-
ning.
Memory is insufficient. • Close all the unnecessary ap-
plications running on the cli-
ent computer.
• Uninstall the TWAIN driver,
and then reinstall it after re-
starting the computer.
No User Code is
registered. Con-
sult your sys-
tem
administrator.
Access is restricted with user
codes.
Contact the administrator of the
machine.
Any of Login
User Name, Login
Password or
Driver Encryp-
tion Key is in-
correct.
The entered login user name,
password, or driver encryption
key was invalid.
• Check the login user name,
login password, and driver
encryption key.
• Permission to use this func-
tion has not been granted.
Contact the administrator.
Message Cause Solution
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